Privacy & Data Protection

Privacy Policy

La Belle Hélène de Ménélas 1862

Last Updated: July 2026

1. Introduction

At La Belle Hélène de Ménélas, we respect and protect the privacy of every visitor. This Privacy Policy explains how we collect, use, store, and safeguard your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), Law 4624/2019, and all applicable Greek and European data protection legislation.

This Privacy Policy describes how we collect, use, store, and protect the personal data of visitors to our website, our guests, and any individual who communicates or conducts business with our company.

We encourage you to read this Policy carefully so that you understand how we manage your personal data.

2. Data Controller

The Data Controller responsible for processing your personal data is:

LA BELLE HÉLÈNE DE MÉNÉLAS 1862 G.P.

Trading Name: La Belle Hélène de Ménélas

VAT Number: 801967731

G.E.MI. Registration Number: 167227713000

Registered Office:

15 Christou Tsounta Street
Mycenae, Argolis 21250
Greece

Telephone: +30 27510 76276

Email: info@labellehelenedemenelas.com

3. Personal Data We Collect

Depending on how you interact with our website or our services, we may collect the following categories of personal data:

3.1 Identification Data

Full name
Country of residence
Nationality (where required)

3.2 Contact Information

Email address
Telephone number

3.3 Booking Information

Arrival date
Departure date
Number of guests
Room type
Special requests
Booking method
Information relating to your reservation and financial transaction

3.4 Information Submitted Through the Contact Form

When you contact us through our website, we collect only the information that you choose to provide, including:

Name
Email address
Telephone number
Message content

4. Data Collected Automatically

When you browse our website, certain technical information may be collected automatically, including:

IP address
Device type
Operating system
Web browser
Date and time of your visit
Pages visited
Duration of your visit
Browser language
Anonymous or pseudonymised statistical information collected through Google Analytics

This information is used solely to improve the functionality, performance, and security of our website.

5. Purposes of Processing

Your personal data is processed solely for legitimate business purposes, including:

Managing reservations
Communicating with you before, during, and after your stay
Responding to enquiries submitted through our contact channels
Providing information about our accommodation and services
Handling special requests
Complying with tax, accounting, and other legal obligations
Improving your experience when using our website
Analysing website traffic and usage statistics
Protecting our website against malicious activity
Handling complaints
Ensuring the proper operation and security of our information systems
Protecting the legitimate interests of our business

Your personal data is not used for automated decision-making or profiling.

6. Legal Basis for Processing

We process your personal data in accordance with Article 6 of the GDPR, relying, where applicable, on one or more of the following legal bases:

Performance of a contract or the implementation of pre-contractual measures
Compliance with legal obligations
Our legitimate interests
Your consent, where required
The protection of the vital interests of an individual, where required in emergency situations

7. Online Bookings

Our website enables you to make online reservations through the certified WebHotelier booking platform.

When you make a reservation, your personal data is processed in accordance with this Privacy Policy and the applicable WebHotelier Privacy Policy.

Online payments are processed through secure, certified third-party payment providers. La Belle Hélène de Ménélas does not store credit or debit card details on its website servers.

8. Contact Form

The information submitted through our contact form is used exclusively to respond to your enquiry.

It will not be used for marketing purposes without your prior consent.

Should you choose to receive updates or promotional offers in the future, these will be sent only with your explicit consent, which you may withdraw at any time.

9. Cookies

The La Belle Hélène de Ménélas website uses cookies to ensure the secure and proper operation of the website, enhance the browsing experience, and collect anonymous website traffic statistics.

Cookies are small text files stored on your device while you browse our website, enabling the recognition of certain technical information.

We use only:

Strictly Necessary Cookies, which are essential for the proper operation of the website and cannot be disabled.
Analytics Cookies (Google Analytics), which are used exclusively to collect anonymous visitor statistics and improve the performance of the website.

Our website does not use:

Marketing Cookies
Meta Pixel
Profiling Cookies

You may manage or delete cookies at any time through your browser settings. Please note that disabling certain essential cookies may affect the proper functionality of the website.

You may also modify or withdraw your cookie preferences at any time through the options provided by the website or your browser.

10. Disclosure of Personal Data to Third Parties

LA BELLE HÉLÈNE DE MÉNÉLAS 1862 G.P. does not sell, rent, or trade personal data.

Your personal data may be disclosed only where necessary to:

Technology service providers supporting our website
The WebHotelier online booking platform, for reservation management
Accountants or tax advisers, where required to fulfil legal or tax obligations
Public authorities or judicial bodies, where required by law

All our partners are contractually bound to implement appropriate technical and organisational security measures and to process personal data solely for the purposes for which it has been disclosed.

11. Transfers of Personal Data Outside the European Economic Area (EEA)

As a general rule, your personal data is processed within the European Economic Area (EEA).

Should it become necessary to transfer personal data to a third country, such transfers will take place only in accordance with Chapter V of the GDPR, provided that an adequate level of protection is ensured through appropriate safeguards, including Standard Contractual Clauses (SCCs) or other transfer mechanisms recognised by the European Commission.

12. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected or for the period required under applicable tax, accounting, or other legal obligations.

In particular:

Reservation data is retained for the period required by applicable tax and accounting legislation.
Information submitted through the contact form is retained only for as long as necessary to respond to your enquiry or any subsequent communication you have requested.
Anonymous statistical data collected through Google Analytics is retained in accordance with the service's retention settings.

Once the applicable retention periods have expired, personal data is securely deleted or anonymised.

13. Security of Personal Data

Protecting your personal data is a top priority for La Belle Hélène de Ménélas.

To this end, we implement appropriate technical and organisational security measures designed to protect your personal data against:

Unauthorised access
Loss
Alteration
Destruction
Unlawful processing or disclosure

These measures include, among others:

Secure SSL/TLS encrypted connections
Restricted access to personal data by authorised personnel only
Access exclusively by authorised persons bound by confidentiality obligations
Regular updates of our information systems
Physical and digital security measures

Although we make every reasonable effort to protect your personal data, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure. Consequently, while we cannot guarantee absolute security, we are committed to implementing all appropriate measures in accordance with current information security standards.

14. Your Rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

The right to be informed about the processing of your personal data
The right of access to the personal data we hold about you
The right to rectify inaccurate or incomplete personal data
The right to erasure ("right to be forgotten"), where permitted by law
The right to restrict processing
The right to object to processing
The right to data portability
The right to withdraw your consent at any time where processing is based on consent
The right to lodge a complaint with the competent supervisory authority

The exercise of these rights is free of charge unless the request is manifestly unfounded or excessive.

We will respond to your request within the time limits prescribed by applicable legislation.

15. Exercising Your Rights

You may exercise your rights under the applicable data protection legislation at any time by submitting a request to us:

By email:

info@labellehelenedemenelas.com

By post:

La Belle Hélène de Ménélas
15 Christou Tsounta Street
21250 Mycenae, Argolis
Greece

For security reasons, we may request additional information solely for the purpose of verifying your identity before processing your request.

16. Right to Lodge a Complaint

If you believe that the processing of your personal data infringes applicable data protection legislation, you have the right to lodge a complaint with the competent supervisory authority.

Hellenic Data Protection Authority (HDPA)

1–3 Kifisias Avenue
115 23 Athens
Greece

Telephone: +30 210 6475600

Email: contact@dpa.gr

Website: www.dpa.gr

Submitting a complaint does not affect any other administrative or judicial remedy available to you.

17. Links to Third-Party Websites

The La Belle Hélène de Ménélas website may contain links to third-party websites, including booking platforms, maps, social media platforms, or other online services.

These websites operate independently of La Belle Hélène de Ménélas and apply their own privacy policies.

La Belle Hélène de Ménélas accepts no responsibility for the content, privacy practices, or processing of personal data by third-party websites or services and recommends that visitors review the relevant privacy policies before providing any personal data.

18. Changes to this Privacy Policy

La Belle Hélène de Ménélas reserves the right to amend or update this Privacy Policy whenever necessary in order to comply with applicable legislation, technological developments, or changes to the services we provide.

The latest version will always be published on this website and shall take effect from the date of publication.

We recommend that visitors review this Privacy Policy regularly in order to stay informed of any changes.

19. Contact

If you have any questions regarding this Privacy Policy or wish to exercise your rights, you may contact us using the details below:

La Belle Hélène de Ménélas

15 Christou Tsounta Street
21250 Mycenae, Argolis
Greece

Telephone: +30 27510 76225

Email: info@labellehelenedemenelas.com